whohellyou | Vissani Casa

Rating: 1 out of 5 by minke
3 ratings

Noticed we were having trouble closing the door of the dishwasher and called Vissani Casa out to have a look as it was still within the 2 year guarantee period. After much checking they said that water had run down the side of the below-sink unit next to the dishwasher and had expanded the panel, pushing it closer to the dishwasher. They would need to replace the below sink unit. We assumed this would be free of charge as it was under guarantee, but after checking with head office, they said we'd have to pay for the unit - they'd only give us a free new door panel for the dishwasher. We disputed this saying the design of the unit was at fault and not fit for purpose, as it's in a kitchen which is supposed to have water in it. They refused to agree on this point but said they'd offer money off the new unit price. We continued to argue the point but the best it got us was 50% off the unit price. When the guys turned up to fit it, they'd ordered the wrong colour, so had to wait another 2 weeks. Finally delivered and fitted the new unit - 3 months after we first complained about the fault. The fitters didn't charge us the full fitting/delivery fee as they said it was their fault we'd had to wait so long. Our previous really good experiences with this company has been ruined and has proved that a guarantee period in Italy doesn't mean a thing.
Review posted over 3 years ago (Rating: 1)
Ordered a stand-alone granite worktop in early December, hoping it would be ready for Christmas - Vissani Casa didn't let us down. Arrived on 21st December and the fitters turned up exactly on time - even ringing 5 minutes before to tell us they were 5 minutes away.
Review posted over 3 years ago (Rating: 4)
Based next to the Lube kitchens factory, they offer lower prices on those fitted kitchens. Very quick process, from a designer coming out to measure up and finalise the plan, to delivery. They had told us 4 weeks, but the kitchen was ready in 2 weeks. The 2 guys who fitted it were friendly and finished the job in less than a day. Took time to go through all the appliances with us. Would recommend.
Review posted over 3 years ago (Rating: 4)